#Quote: “Support is not a cost center, it's a profit center”–Seth Godin

Del post de Seth Godin Thinking lifetime (don't break the chain):

“Support is not a cost center, it's a profit center. Treating customers with urgency and clarity and respect (maintaining the chain) is more urgent than ever. But companies are busy measuring time on the phone or cost per hour of support people instead of even trying to measure customer churn.”

Seguimos pensando..