"The process is not the thing" --Jeff Bezos

En esta carta a los accionistas Jeff Bezos alerta sobre el peligro de los proxys y en particular habla de los procesos:

"As companies get larger and more complex, there’s a tendency to manage to proxies. This comes in many shapes and sizes, and it’s dangerous, subtle, and very Day 2. 

A common example is process as proxy. Good process serves you so you can serve customers. But if you’re not watchful, the process can become the thing. This can happen very easily in large organizations. The process becomes the proxy for the result you want. You stop looking at outcomes and just make sure you’re doing the process right. Gulp. It’s not that rare to hear a junior leader defend a bad outcome with something like, “Well, we followed the process.” A more experienced leader will use it as an opportunity to investigate and improve the process. The process is not the thing. It’s always worth asking, do we own the process or does the process own us?"

Encuentro particularmente interesante esta mirada crítica hacia los procesos. Los procesos son importantes pero cuando no sirven tenemos que cambiarlos.

Seguimos pensando..